FAQs

Comprehensive marketing support from pre-opening through ongoing operations, including coupons, social media, and traffic-driving campaigns.

Training systems built on over a decade of operational experience, including Ziggi’s University, hands-on manager training in Colorado, and on-site opening support.

You will have support and guidance from our Development team to customize your Ziggi’s store to fit brand standards.

The Ziggi’s process is designed to support your definition of success. We help you clarify your goals and provide the guidance, tools, and support—built on over a decade of experience—to help you meet and exceed expectations.

Ziggi’s brings years of experience in site selection and will guide you step by step in identifying, evaluating, and securing the right location for your business.

Each of our locations are locally operated and age requirements may vary by location. We encourage you to get in touch with the Ziggi’s that you’re interested in applying to for more information.

Gift cards can only be reloaded in store. If you run into any issues, please reach out to info@ziggiscoffee.com. 

Gift cards can be purchased online or in store at any of our locations.  

To ensure your complete satisfaction, you may contact us to inquire about a refund on your order within 30 days of your purchase. If you wish to do so, please contact us at info@ziggiscoffee.com with your online order number. 

All refunds require preapproval by our customer service team. Additionally, some orders will require that we receive the product before issuing a refund. In this case, we will arrange for UPS to pick up your order. Depending on the determination of the customer service team, or if you return an item without contacting us first, you may be charged for return shipping costs.  

Ziggi’s Coffee gift cards are nonrefundable and may not be redeemed for cash. We will not replace a gift card that has been lost and/or stolen. For questions regarding your gift card order, please email us at info@ziggiscoffee.com.  

Yes! Free shipping will be activated on orders containing three 16 oz coffee bags (or one 5 lb. bag) or more. For less than three coffee items, shipping rates apply and may vary by item. Free shipping excludes orders that contain single-serve pods. If you run into any issues with the discount activation, please reach out to us at info@ziggiscoffee.com. 

All orders will be shipped the next business day, unless otherwise indicated. All efforts will be given to ensure accurate stock quantities are shown on our website. If for some reason an item suddenly becomes out of stock, we will notify you of the delay via email as soon as possible. 

If you have questions about your order, please email us at info@ziggiscoffee.com. 

You can view your gift card balance through our website here.  

When signing up on our website, we will send you a link to verify your email address, which may have ended up in your junk mail. Please confirm your email and you will be able to access your account. If you cannot access the email utilized to sign-up, please email info@ziggiscoffee.com and we will be happy to troubleshoot. 

Yes! Both our café and drive-thru locations offer branded drinkware options to purchase. Selection and availability of all retail items may vary by location. 

We do not currently sell drinkware or other merchandise items through our website at this time.  

At this time, our gift cards are only available to purchase in store or online and are not redeemable through our mobile app. 

Yes. To add funds to your account, select the Add Funds button on the bottom of the home screen. Prior to preloading funds to your account via the app, you will need to verify your email address. Once verified, add a payment method and amount you’d like to load into your account. These funds will be available for future purchases and referenced as Added Funds in app and online customer portal. Your balance will appear on your receipt, in your app, and via the online portal (https://ziggiscoffee.myguestaccount.com/en-us/guest/).  

You can also choose to have funds ‘auto-recharge’ once your stored value falls below a certain amount chosen by you, by selecting the “auto-recharge” button on the Add Funds page.  

You will receive an email confirmation whenever changes are made to your Added Funds activity for verification.  

You are receiving this error message because you did not select an option for all the required fields when building your drink. To successfully add your order to your card, go back and make sure that you have a gold bar and say “*required” next to them. 

Visit the Rewards section of the app to view your points and status level.