FAQs
Where can I buy a gift card?
Gift cards can be purchased online or in store at any of our locations.
What is your return and exchange policy for whole bean coffee purchased on your website?
To ensure your complete satisfaction, you may contact us to inquire about a refund on your order within 30 days of your purchase. If you wish to do so, please contact us at info@ziggiscoffee.com with your online order number.
All refunds require preapproval by our customer service team. Additionally, some orders will require that we receive the product before issuing a refund. In this case, we will arrange for UPS to pick up your order. Depending on the determination of the customer service team, or if you return an item without contacting us first, you may be charged for return shipping costs.
What is your return and exchange policy for gift cards purchased on your website?
Ziggi’s Coffee gift cards are nonrefundable and may not be redeemed for cash. We will not replace a gift card that has been lost and/or stolen. For questions regarding your gift card order, please email us at info@ziggiscoffee.com.
I noticed I can receive free shipping when I purchase three bags of coffee or more through your website. Tell me more!
Yes! Free shipping will be activated on orders containing three 16 oz coffee bags (or one 5 lb. bag) or more. For less than three coffee items, shipping rates apply and may vary by item. Free shipping excludes orders that contain single-serve pods. If you run into any issues with the discount activation, please reach out to us at info@ziggiscoffee.com.
I bought a gift card online; how do I track my order? When will I receive it?
All online gift card orders are currently sent via USPS and tracking for the order is unavailable at this time. If you have any issues with your online order, please reach out to us at info@ziggiscoffee.com.
How long will it take my whole bean coffee order to ship when ordered through your website?
All orders will be shipped the next business day, unless otherwise indicated. All efforts will be given to ensure accurate stock quantities are shown on our website. If for some reason an item suddenly becomes out of stock, we will notify you of the delay via email as soon as possible.
If you have questions about your order, please email us at info@ziggiscoffee.com.
How do I check my gift card balance?
You can view your gift card balance through our website here.
Help! I am locked out of my Ziggi’s account.
When signing up on our website, we will send you a link to verify your email address, which may have ended up in your junk mail. Please confirm your email and you will be able to access your account. If you cannot access the email utilized to sign-up, please email info@ziggiscoffee.com and we will be happy to troubleshoot.
Do you sell drinkware and other Ziggi’s swag?
Yes! Both our café and drive-thru locations offer branded drinkware options to purchase. Selection and availability of all retail items may vary by location.
Do you sell drinkware and other Ziggi’s swag online?
We do not currently sell drinkware or other merchandise items through our website at this time.